FAQ

Yes. We coordinate shipments from China for businesses and personal importers, with core routes to the USA and Europe. You do not need a company in China to ask for a quote. Destination import requirements and the responsible importer are checked before booking.

Start with your name and an email address or WhatsApp number. Add the supplier city, destination country and ZIP/postcode, product list, packed weight and dimensions if known. If details are missing, send product photos or a supplier packing list by email or WhatsApp; we can identify what is still needed.

We can coordinate supplier pickup or delivery to our Shenzhen operation and consolidate cargo. Pickup locations, storage, packing requirements and any related charges are confirmed in the quotation before goods are sent.

General cargo, furniture, lighting, machinery and e-commerce goods can be reviewed for the selected route. Acceptance depends on the product, packaging, size and destination. Please disclose batteries, liquids, powders, chemicals or other restricted characteristics before sending cargo; do not assume they are accepted.

Door-to-door does not automatically mean every cost is included. DDP options are reviewed for the cargo and destination. Your written quote should identify included duties and taxes, clearance responsibilities, delivery scope and exclusions. Inspection, storage, re-delivery or changed cargo details may result in additional costs; ask us to clarify the applicable terms before booking.

We coordinate customs arrangements within the agreed service scope. Before booking, confirm who acts as importer, who provides declarations and product documents, and who pays duties and taxes. The shipper and recipient must provide accurate information; customs release remains subject to the authorities.

We confirm an estimated schedule for your route and cargo at quotation. Ask whether the estimate is port-to-port, airport-to-airport or includes pickup, customs and final delivery. Times shown in our real cases describe those shipments only, not a guaranteed schedule for future bookings.

Residential delivery must be checked against the destination and access conditions. Unloading, liftgate, upstairs or indoor delivery, assembly and installation are not automatically included. Tell us about road access, stairs and unloading equipment so we can confirm what can be arranged and priced.

Please share the battery type, capacity, whether it is installed or separate, and available compliance documents. Acceptance is subject to document review, route restrictions and carrier approval. Do not send battery cargo until we confirm acceptance.

We coordinate FBA first-mile shipments to the USA and Europe. Send your shipment plan, assigned warehouse, labels and packing requirements. Appointment, preparation and delivery services are confirmed for that shipment; do not assume all warehouses or preparation tasks are covered.

Contact Chris Yu by WhatsApp or email with your shipment reference. We share confirmed milestones and available carrier updates, photos or delivery documents. The website does not provide a live tracking system.

Ask about insurance before shipment and confirm the policy, insured value, exclusions and any deductible. If you notice damage or loss, contact us promptly, preferably within 24 hours; retain packaging, photos and delivery records. This notification request does not replace the deadlines in the applicable policy or transport terms. We assist with documentation; claim approval and compensation depend on the applicable terms.

Our About Us page lists the company name, unified social credit code, office information and contact details. You can also review operating photos and real shipment cases. Contact us if you need additional verification information.

Use the officially designated company bank account stated in the confirmed payment instructions. Check the beneficiary against our company information. Independently verify any unexpected change by contacting Chris Yu using the WhatsApp number already listed on this website; do not rely only on a new email or invoice.